While Google does not allow businesses to remove reviews directly, certain types of reviews can be flagged for removal if they violate Google’s review policies. This includes fake reviews, spam, hate speech, or off-topic comments. If a review is legitimate but negative, the best approach is to respond professionally and try to resolve the issue. Once resolved, you can ask the customer to update or remove the review. ORM experts like Aiplex ORM specialize in flagging inauthentic reviews, helping mediate conflicts, and managing negative sentiment to safeguard your brand’s digital image.