Online reputation plays a significant role in influencing stakeholders’ decisions. Customers often research a company online before purchasing products or services, and even a few negative reviews can deter potential buyers. Similarly, investors, partners, and potential employees assess a company’s credibility through its online presence. A strong online reputation signals reliability, ethical practices, and customer-centric operations. On the other hand, poor digital sentiment can limit growth opportunities. This is why companies prioritize proactive corporate reputation management strategies, including monitoring social media, managing reviews, and engaging with audiences authentically to build trust and credibility.