Responding to negative reviews requires tact, professionalism, and empathy. Begin by thanking the reviewer for their feedback, acknowledge their concerns, and apologize if necessary. Then, offer a resolution or ask to discuss the matter offline to avoid prolonged public debate. Never respond emotionally or defensively. Your response is not only for the reviewer but for future potential customers reading it. A regular Google Reviews Check helps ensure timely and consistent handling of such feedback, turning reputational threats into opportunities for growth and customer engagement.