Google allows businesses to flag and request the removal of reviews that violate its Prohibited and Restricted Content policies. This includes hate speech, harassment, fake or duplicate content, off-topic rants, spam, sexually explicit material, and conflicts of interest (e.g., self-reviews or competitor sabotage). Reviews that include confidential information or promote illegal activity are also eligible for removal. However, negative opinions that don’t violate guidelines—such as complaints about bad service—cannot be removed.
Aiplex ORM conducts a detailed audit of questionable reviews to determine which ones qualify for removal. They assess reviews based on content, context, and timing to spot patterns or violations that a layperson might miss. By handling the communication with Google directly, Aiplex maximizes the success rate of review removals while adhering to ethical and legal practices.