An online reputation management (ORM) company like Aiplex ORM specializes in monitoring, analyzing, and mitigating negative online feedback, including Google reviews. These agencies help businesses report reviews that violate policies, gather evidence, interact with Google support, and develop a strategy to improve overall ratings. They also implement proactive reputation-building measures—like encouraging positive reviews, SEO optimization, and managing customer feedback loops. While they can’t delete reviews at will, they can significantly increase the success rate of legitimate review removals and minimize reputational risks through consistent support and expertise in navigating Google’s review system.