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How to Handle Negative Reviews

How to Handle Negative Reviews

When you run a business, you will receive negative feedback too. Even the best‑run businesses cannot please everyone, and when this happens, some customers turn to ratings and reviews to express their displeasure. Negative reviews need not be treated as setbacks; by...
What is Social Listening in ORM?

What is Social Listening in ORM?

Listen, Understand, Engage: If social listening is not part of your digital toolkit (repertoire), you are missing out on a goldmine of valuable information.  Information that could help fuel your business growth strategy. Social listening can provide insights on what...

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