{"id":2969,"date":"2025-08-09T12:56:42","date_gmt":"2025-08-09T07:26:42","guid":{"rendered":"https:\/\/blog.aiplexorm.com\/blog\/?post_type=faq&p=2969"},"modified":"2025-08-11T12:58:52","modified_gmt":"2025-08-11T07:28:52","slug":"is-it-okay-to-include-marketing-messages-in-review-responses","status":"publish","type":"faq","link":"https:\/\/blog.aiplexorm.com\/blog\/faq\/is-it-okay-to-include-marketing-messages-in-review-responses\/","title":{"rendered":"Is it okay to include marketing messages in review responses?"},"content":{"rendered":"

While it\u2019s acceptable to mention upcoming promotions or services, review responses should primarily focus on addressing the reviewer\u2019s feedback. Overly promotional replies can come across as insincere or spammy. Instead, weave subtle marketing into your message, such as inviting the customer to try a related service next time or highlighting a new feature they might appreciate. This way, your reply remains genuine while still creating opportunities for customer re-engagement without compromising trust or professionalism.<\/span><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"categories":[251,5],"tags":[254,279,103,35,141],"class_list":["post-2969","faq","type-faq","status-publish","hentry","category-other","category-reputation-management","tag-google-bad-review","tag-how-to-respond-to-google-reviews","tag-online-reviews","tag-orm-for-finance","tag-smart-background-check"],"acf":[],"yoast_head":"\nIs it okay to include marketing messages in review responses?<\/title>\n<meta name=\"description\" content=\""AiPlex ORM offers expert online reputation management to protect, monitor, and elevate your brand\u2019s digital presence."\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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