{"id":785,"date":"2021-12-09T15:17:06","date_gmt":"2021-12-09T09:47:06","guid":{"rendered":"https:\/\/blog.aiplexorm.com\/?p=785"},"modified":"2025-03-26T18:03:40","modified_gmt":"2025-03-26T12:33:40","slug":"3-online-reputation-management-orm-best-practices-you-must-know","status":"publish","type":"post","link":"https:\/\/blog.aiplexorm.com\/blog\/3-online-reputation-management-orm-best-practices-you-must-know\/","title":{"rendered":"3 Online Reputation Management Best Practices You Must Know"},"content":{"rendered":"\r\n<h2 class=\"wp-block-heading\"><strong>What is online reputation management<\/strong> ORM<strong>?<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Online Reputation Management (ORM) is used to build a positive image online and maintain it over time. It is the process of monitoring, managing, controlling, and improving your reputation across all online platforms. It even includes monitoring forums, listings, blogs, etc., that could be impacting your reputation, and working to resolve them. it\u2019s a proven tool that can be used to promote your brand, increase sales, and protect your business reputation.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>Here are the 3 best practices for ORM Online Reputation Management:<\/strong><\/h3>\r\n\r\n\r\n\r\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<p><strong>Continuously monitor all platforms: <\/strong>It\u2019s essential to keep tabs on what people are saying about your brand; You can do this by looking out for negative comments on blogs, online forums, review sites either by using a social listening tool or deploying resources. Once these comments are identified, ensure that you respond to them promptly as this not only gives you an opportunity to interact with existing customers but also to attract new customers. Also, nowadays consumers reach out to online platforms for advice, queries, and reviews, so it\u2019s essential to monitor and control the damages before it\u2019s too late.<\/p>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\r\n<p><strong>Always keep responses positive, authentic and concise: <\/strong>Always keep responses positive, authentic, and concise. Your responses must be direct, professional, and informative. Even with all your efforts, some people might still criticize your business. You must accept and address these queries in a smart way. You can do so by using humor, showcasing humility, or accepting criticism. In short, you need to keep your customers happy, which means responding to both negative as well as positive comments.<\/p>\r\n<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"799\" class=\"wp-image-748\" src=\"https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-1024x799.jpg\" alt=\"Online Reputation Management for Higher Education Institutions\" srcset=\"https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-1024x799.jpg 1024w, https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-300x234.jpg 300w, https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-768x599.jpg 768w, https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-1536x1198.jpg 1536w, https:\/\/blog.aiplexorm.com\/blog\/wp-content\/uploads\/2021\/11\/Online-Reputation-Management-for-Higher-Education-Institutions-2048x1598.jpg 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Maintain Transparency: Organizations conceal their methodologies and policies because they fear being viewed negatively by their customers.\u00a0 But these days customers prefer transparency, they like to have all the necessary information about the brand and products they use. In fact, according to a report on Sprout Social, nearly 9 out of 10 (85%) people will stick to a brand even if it\u2019s in a crisis given that it has a history of being transparent. 73% of people don\u2019t mind paying more for products that guarantee complete transparency.<\/p>\r\n\r\n\r\n\r\n<p>Hence, it\u2019s essential for organizations to understand the importance of transparency and maintain transparency in the online space.<\/p>\r\n\r\n\r\n\r\n<p>If you are looking to partner with an ORM company that incorporates all these best practices and a lot more, please connect @<a title=\"ORM Online Reputation Management\" href=\"https:\/\/www.aiplexorm.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.aiplexorm.com\/<\/a><\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Online Reputation Management (ORM) is the process of monitoring, managing, controlling, and improving your reputation across all online platforms.<\/p>\n","protected":false},"author":8,"featured_media":1794,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[19,17,16],"class_list":["post-785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reputation-management","tag-online-reputation","tag-orm","tag-reputation-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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